Since its creation, Nina’s Cars top priority has always been the full satisfaction of its customers. Beyond a simple philosophy, these are right values we want to offer.
The Nina’s Cars quality charter is a set of 10 rules and services we are committed to.
The charter aims to guarantee a superior customer experience.
- We will welcome you with courtesy and a smile, we will answer all your queries by Email within 48 hours.
- We will use all means possible to rent you a vehicle matching with your expectations
- We will provide you with accurate and detailed quotations for approval.
- We will provide you with modern vehicles, well maintained, secure and clean.
- We promise that all our vehicles are covered by comprehensive insurance for cars, and in accordance with local laws for scooters. Our insurance policies are dedicated to vehicle rental and contracted with an internationally recognized insurance company.
- We are committed to achieving the rental formalities as soon as feasible.
- We are committed to providing a 24/7 customer support in case of an accident, a breakdown or a malfunction of the vehicle.
- We will assist you in case of disputes or negotiations with third parties.
- We will get you a replacement vehicle in the event of non-fault accident.
- We are committed to complying with all rules defined in the charter of quality.